Delete Account

How to delete your account

Open the GoGreen app, go to Menu / Settings, and select "Delete Account". Confirm the request, and your account will be permanently deleted.

What gets deleted

Your profile information (name, email, phone, profile photo) and account record are permanently removed and cannot be recovered. Any pending orders on your account are automatically canceled.

When deletion is not available

If you have a running order (confirmed, being prepared, or out for delivery), you'll need to wait for it to complete before your account can be deleted.

Delivery partners (GG Delivery app)

If you are a registered delivery partner using the GG Delivery app, open the app, go to Profile, and select "Delete Account". Confirm the request, and your delivery partner account will be permanently deleted. Your profile information, identity verification documents, and delivery history will be permanently removed and cannot be recovered.

Account deletion is not available while you have an ongoing delivery assigned to you (confirmed, being processed, or out for delivery). You'll need to complete or reassign it first.

Don't have the app installed?

Email us at gogreenorgsupermarket@gmail.com with your registered phone number or email address, and we will process your account and data deletion request manually.